Shipping policy
# Shipping Policy
## SHIPPING WITHIN AUSTRALIA
### Order Processing
Orders are usually dispatched within 1 business day.
During peak periods (such as Black Friday, major promotions, or public holidays), dispatch may take an additional 1–2 business days.
Orders are processed on business days only (Monday–Friday, excluding public holidays).
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### Shipping Carriers
All orders are shipped via Australia Post.
Oversized or bulky items may be shipped via an alternative courier service where required.
We deliver to PO Boxes and Parcel Lockers.
For Parcel Lockers, please ensure the correct Parcel Locker street address is entered at checkout.
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Shipping Costs
Orders under $120
• Standard Shipping: $7
• Express Shipping: $15
Orders $120 – under $180
• Standard Shipping: FREE
• Express Shipping: $10
Orders $180 and above
• Standard Shipping: FREE
• Express Shipping: FREE
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### Complimentary Express Upgrade (Selected Melbourne Postcodes)
Standard shipping orders (excluding promotional shipping offers) to the following Melbourne postcodes may be upgraded to Express Shipping at no additional charge:
3000–3062, 3064–3098, 3101–3138, 3140–3210, 3800–3801, 8000–8999, 9999
This complimentary upgrade is subject to Australia Post service availability and operational requirements.
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### Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number.
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### Shipping Address Accuracy
Customers are responsible for ensuring their shipping address is complete and accurate at checkout.
Beauty Face Forever is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
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### Delivery Responsibility
We recommend providing a delivery address where someone is available to receive your parcel during business hours.
If no one is available, Australia Post may leave the parcel in a safe place (Authority to Leave / Safe Drop) or redirect it to the nearest Post Office for collection.
Once Australia Post has marked a parcel as "Delivered", responsibility transfers to the recipient. However, we are happy to assist customers with lodging an enquiry with Australia Post where appropriate.
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### Returned or Unclaimed Parcels
If a parcel is returned to Beauty Face Forever because:
• An incorrect or incomplete shipping address was provided
• The parcel was not collected
• The parcel was refused by the recipient
the customer will be responsible for the $18 re-delivery fee before the parcel can be re-shipped.
Please contact han@beautyfaceforever.com.au as soon as possible if you believe your parcel may be returned to us.
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### Lost Parcels
If a parcel is confirmed lost while in transit before delivery, we will gladly assist in lodging an investigation with Australia Post.
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### Order Changes & Cancellations
If you need to amend or cancel your order, please contact us immediately.
While we will always do our best to assist, we cannot guarantee changes or cancellations once your order has entered processing or has been dispatched.
Customers are responsible for ensuring all order details are correct before completing checkout.
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### Contact Us
If you have any questions regarding shipping, please contact us:
Beauty Face Forever Pty Ltd
Suite 3650, Shop 12 Level 3, 99 North Terrace, Bankstown NSW 2200, Australia
Email: han@beautyfaceforever.com.au
Phone: 0403 207 207