Refund policy

Returns (Eligible Items Only)

We offer a 3-day return request window for eligible items. This means you must contact us within 3 days of delivery to request a return.

To be eligible for a return, the item must be:

• Unopened

• Unused

• In original, sealed packaging

• In resalable condition (no dents, tears, or damage to packaging)

• Accompanied by proof of purchase

To start a return, please email han@beautyfaceforever.com.au.

Returns sent without prior approval will not be accepted.

 

Skincare & Medical-Grade Products  (Important)

For hygiene and safety reasons, all skincare, personal care, and medical-grade products are final sale once opened.

We do not accept returns, exchanges, or refunds for:

• Any item that has been opened, unsealed, used, or tampered with

• Products with broken seals or missing original packaging

• Skin reactions, sensitivity, allergies, or results not meeting expectations

• Change of mind or incorrect choice

• Items marked as Final Sale or Sale Items

• Gift cards

This policy is in accordance with Australian Consumer Law for hygiene-sensitive goods.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, you must contact us within 48 hours of delivery and provide clear photos of:

• The item

• The packaging

• The shipping label

We will assess the issue and, where applicable, arrange a replacement or refund in accordance with Australian Consumer Law.

Return Shipping

If the return is due to our error (such as receiving the wrong item or a confirmed faulty product), we will cover the return shipping cost.

For all other eligible returns (unopened and sealed items only), return shipping costs are the customer’s responsibility.

Refunds (If Approved)

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days.

However, this right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once they have been opened.

Accordingly, skincare and personal care products cannot be returned once they have been opened or unsealed.